Booking & Cancellation Policy
Your appointment time is reserved just for you, so please read our policy before booking. By booking an appointment you agree to these terms.
Payment
- Cash on the day. Apple Pay is accepted with a 2% fee.
- All appointments need an initial non-refundable payment at the time of booking. This secures your slot only. It does not go towards, or cover, any cancellation charges.
Rescheduling
- Free when you reschedule at least 48 hours before your appointment, using the link in your confirmation email.
- Within 48 hours the online system will not let you make changes. Please contact us as soon as possible. We will try to fit you in, but the cancellation charge below will still apply.
Cancellations
- More than 48 hours before: no charge, but your booking payment is non-refundable.
- Within 48 hours: £20 for standard appointments, or one third of the total price for appointments over 90 minutes.
- Within 24 hours or on the same day: the full remaining balance of your appointment is payable.
No-shows
If you do not attend and do not contact us, the full remaining balance of your booked service becomes payable (minimum £20). Your booking payment remains non-refundable.
Late arrivals
- 10 minutes late: £10
- 15 minutes late: £15
- 20+ minutes late: your appointment may be cancelled and the full remaining balance becomes payable.
Charges
Where a charge applies and payment details have been provided, you authorise us to charge the card held for your booking. If it cannot be charged, the balance remains due.
Thank you for respecting my time and my other clients. x